When you provide personal information on our website or in our Call Center you are consenting to the manner in which this website will collect, use, disclose and manage your personal information in various ways, as set out below.
Who can use the website: The website is not intended for use and is not of interest to users under the age of 18. We do not collect personal information from anyone we know to be under the age of 18. If you are under 18, we ask that you do not send us any personal information.
Collection and Use of Personal Information
We may collect personal information from you in the following circumstances:
1) Purchase, exchange or request any information about our products and services;
2) Contact with a Call Center in customer service;
3) Visiting or registering on our website or participating in any other way on our website, whether it be a contest or sweepstakes, survey, referring friends, or just providing suggestions, criticisms or comments;
4) From our service providers, through e-commerce data related to the website.
Purchases on this Website
When you buy products and services on our website, your anonymity is compromised by using a credit card, for example. If you use a credit card or Boleto Bancário for any of your purchases, we will collect your credit card information and maintain a history of your purchases. We use this information to process your orders and to better serve you when you visit our website or call us again. We may also ask for your zip code as well, to help us improve our product and service offerings for your area and region.
When you call one of our hotlines to inquire about a product, delivery, billing or customer service issue, we may ask for personally identifiable information along with the additional information we need to help us promptly respond to your queries, such as be your full name and address, a telephone number where we can contact you, etc. We may also retain this information to help you in the future.
Registration on the Website / Personal Evaluation Form
Registration is an optional service provided by our website. It is not necessary for you to register just to browse our website or recommend our products to friends, but you must register to purchase products on our websites. When you register, you will be asked for information such as your name, address, telephone number, email address, a password that you can choose yourself, and your interests, if you choose to register. Registration information may be used to help make your online purchases quick and easy by pre-populating certain portions of your business information. When you register, you will have the opportunity to subscribe to information about future trades. In addition, you can provide personal information when completing our Personal Evaluation Form , from which a response duly prepared by a health specialist will be returned to the registered Internet user.
Contests, Questions or Surveys
When you ask a question, participate in a survey, contest or sweepstakes on our website, we may collect your name, address, telephone number and email address. We use this information to administer your participation in the event you will be attending. At the same time that you are entering a contest or sweepstakes, we may ask for your permission to send you future marketing information.
Other Uses of Personal Information
Our website also uses personal information, including information provided to us through our service providers, to continually evaluate and improve the products and services we offer. To better serve you, we may combine the personal information you provide to us with publicly available information and information we receive or cross-reference with our marketing partners, etc. We use this combined information to improve and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Information and Promotional Marketing Material
We would like to inform you about products and services, sales and special offers that may benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for emails to receive information about our products, services, sales and special offers.
We may also send you emails with information about our products and services offered if you have given us your email address through our website. You can opt out of receiving promotional information from our online store at any time.
Disclosure of Personal Information
We have Marketing relationships with advertisers and other companies that provide products or services that we believe may be of interest to customers of this website. We will share your personal information with marketing partners in order to help them send you information that we also believe may be of interest to you. We may share aggregate non-identifiable information with these companies. We will not disclose your telephone number, credit card account information or email address for these purposes. We may also provide personal information to any of our affiliated companies.
Access to Personal Data by Companies Working With or On Behalf of this website
Some of our operations, such as our e-commerce, may be managed by service providers who are unaffiliated companies. These companies may share personal information with their affiliates and with service providers whom we hire to perform services related to our website or the running of our business. Examples of these services include payment and authorization processing, fraud protection and credit risk reduction, product customization, packaging and shipping, marketing and distribution of promotional material, website evaluation, data analysis and, if if applicable, data cleaning. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their duties. Under no circumstances do we authorize these companies to use your personal information for any reason other than providing you with these specific services.
If purchases are being shipped to you, your shipping (logistics) information will be shared with our service providers (EU Postal Service, Correios e Telegrafos do Brasil, or other companies and delivery options you select, if we make them available for you). Our delivery service providers are advised not to use your personal information for any purpose other than to deliver.
Disclosures of Personal Information in Legal Proceedings
If this website or any of our service providers are required by law enforcement or judicial authorities to provide personal information about individual users, we may provide such information without your consent. In matters involving personal or public safety claims, our website (and our service providers) may provide your personal data to the competent authorities, without your consent or legal process. We (this website) (or our service providers) will also provide your personal information in response to a legally valid search warrant or inquiry, or to an investigative body in the event of a breach of any agreement or violation of any law, or in disputes involving our website, or as required by law. We may also disclose personal information to assist in debt collection where it is in our business interest.
Access to Personal Data
You can request access to the personal information we hold about you. If you are a registered user of our website, you can access your profile information at any time by accessing your login at the top of our website where you have registered.
For further instructions on how to access the personal information that our website may hold about you, please see the "Contacting Us" section of this Privacy Statement.
Privacy of Preferences
We offer an online preference setting located within your login section on our website, where you can register and change your preferences for receiving or not receiving marketing material. You can also update theme: product / lifestyle preferences, which is what will determine the promotional material you receive. You can update these preferences at any time, but you must first register by creating an account before updating any preferences. Please allow sufficient time for your preferences to be processed.
You can, in addition to changing your marketing preferences, remove yourself from our list by clicking on an "Opt-out" link contained in the promotional emails we send you, or by contacting us through the "Contact Us" section.
Additional Information About Our Website, Visit Our Website .
In general, you can visit our website without telling us who you are or providing us with any information. However, we do collect the IP (internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
Cookies and Tracer Tags
Our website uses a technology called "cookies". A cookie is a tiny piece of data that our website can send to your browser, which will then be stored on your hard drive so that we can recognize you when you return. All pages on our website where you are asked to log in or which can be customized require you to accept cookies. If you have registered on our website, these cookies (1) can let us know who you are, (2) are necessary to access your account information (stored on our servers) in order to deliver personalized products and services, and ( 3) provide us and our service providers with information that we will use to customize our website to your preferences. Cookies are also necessary to optimize your shopping experience as they allow you to add multiple items to your shopping basket prior to checkout. You can configure your browser to notify you when you receive a cookie. However, if you choose not to accept cookies from our website, you will limit our ability to provide you with better quality when you visit our website.
Tracer Tags: Our website may also use a technology called "tracer" tags. These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our websites. These tracking tags are used to help optimize and tailor our website for you and other future website visitors.
Security of Personal Information
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. We are also committed to employing reasonable technology in order to maximize the security of our website. However, even with the best technology, no website is 100% secure. We will take all reasonable steps that we believe are appropriate to protect your personal information from loss, misuse, alteration or destruction and, if possible, we will ask third parties to whom we may transfer this information to take the same precautions that we do.
When you shop on our website, all order information, including your card number and shipping address, is transmitted over the Internet using Secure Sockets Layer (SSL). SSL technology means your browser can encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent anyone other than our website operators from capturing and viewing your personal information. Since all information you provide to us on our website is transmitted over a secure connection, but your web browser does not support this level of security, you will not be able to order products through our website. The latest versions of Netscape Navigator™, Microsoft Internet Explorer®, Google Chrome, Mozilla FireFox can support a secure connection and can be downloaded free of charge from Netscape and Microsoft's website, respectively.
To provide you with a higher level of security, online access to your personal information is protected by a password that you create yourself. We strongly recommend that you do not reveal your password to anyone. Our website will never ask for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages).
From time to time, we may modify or amend this privacy statement in order to comply with new laws, regulations or to reflect future changes in our business practices. Any changes to our policies will be communicated on this page so please check back from time to time. We may post notices on our website or send you an email describing the changes, but we are under no obligation to do so.