Shipping Policy

Delivery Time (International Shipping) and (National Shipping)

Delivery time for products purchased on our website will depend on whether the product is being shipped from the US or Brazil.

Part of our products are shipped directly from the USA to your home in any city in Brazil or the USA.

Another part is sent from the Brazilian warehouse, so the transport will be carried out by national mail.

INTERNATIONAL INSURANCE against loss. Shipping value of BRL 149.00 for up to three (3) items purchased.

Average term is understood as the condition that there is not an exact day within the period contracted by the customer, and it can be delivered on any day, at the sole discretion of the Brazilian post office. If the maximum period is exceeded according to the chosen shipping method, we inform you that our website, at the request of the Brazilian Post Office, has a period of 20 working days to await the arrival of the product, a period requested by the Brazilian Post Office itself, considering that delays may occur due to federal government inspections, or even the demand for Post Office professionals for delivery, in addition, of course, to festivities and other national, local and regional holidays.

In the event that the order is still not delivered after the 20 business days requested by the Brazilian Post Office, the customer may choose to receive a refund of the amount paid in full or to request the reshipment of an equal shipment containing the same items paid for in their invoice, such as provided for by law.

If you decide to resend, the deadline to be considered for the new shipment is the natural deadline according to the previously contracted freight, or some other type of freight, and the difference must be paid by the customer.

If the customer decides to receive the amount paid for the items, he must wait up to 7 business days (Article 49 of the agreement registered in the Consumer Defense Code) for the amount paid to be refunded.

In cases where the Brazilian post office does not deliver within the normal shipping period contracted by the customer, and extrapolated the 20 business days requested by the Post Office to provide information on the shipment, we may consider it a loss, but this must be confirmed by the couriers themselves. Brazilian post office.

This occurrence (conference) can take from 7 to 14 calendar days due to waiting for a response from the Brazilian Post Office, and it is something totally beyond the control of our virtual store (website).